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Contact Our Team

Whether you are planning a single executive transfer or a multi-day group itinerary, our concierge coordination team is ready to help.

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Fill in the details below and a member of our team will follow up within one business day.

Get in Touch

Prefer to reach us directly? Our team is available Monday through Saturday, 7 am to 9 pm.

Phone +1 (555) 018-7420
Email hello@velvetroutetravel.pro
Philadelphia Office 1847 North Meridian Avenue
Philadelphia, PA 19019
Pittsburgh Office 721 Harbor View Lane
Pittsburgh, PA 15222

Response Time

All inquiries submitted through this form are reviewed within one business day. For time-sensitive requests, we recommend calling directly.

Common Questions

Frequently Asked Questions

How far in advance should I book a group shuttle?

For most services, we recommend booking at least two to three weeks in advance to ensure vehicle availability and allow time for itinerary planning. Wedding and large-event bookings should be confirmed two to four months ahead where possible.

What is the minimum group size for your services?

There is no strict minimum. We handle private transfers for small parties as well as full fleet deployments for groups of 100 or more. Our team will match the right vehicle configuration to your actual group size.

Do you operate outside Pennsylvania?

Our primary service area covers Pennsylvania, including Philadelphia, Pittsburgh, and surrounding regions. We do extend to select nearby Northeast destinations when the itinerary calls for it. Contact us with your specific route and we will confirm availability.

Can we customize a route or add multiple stops?

Yes. Multi-stop and custom route planning is one of our strengths. Share your itinerary with our team and we will design a transportation plan around your specific schedule.

What happens if a flight is delayed during an airport transfer?

We monitor flights in real time and adjust pickup timing automatically. You will not be charged for wait time caused by airline delays within a reasonable window. Our coordination team will keep you informed throughout.

Are your drivers professionally trained and background-checked?

Every driver on our roster has completed a thorough background verification, holds the appropriate commercial driving certification, and has completed our internal defensive driving and passenger service training program.